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Customer Survey Over the years we've heard great comments from our customers about HTL and our protective linings. Just recently, we sent out customer feedback questionnaires to determine exactly what our customers were saying after having System 203 installed in their burn buildings. We had a 30% response rate and 94% satisfaction rate from our existing customers. They were so positive about HTL’s products and services, we had to dedicate a page to them on our site to show exactly how excited they are about HTL and the difference System 203 has made with their live fire training. Here is a sample of what some of them had to say: I'm very happy with the performance of this product. We have had numerous fires and some at high temperatures with great performance. -- Jeff Mees, Asst. Chief, Denver Fire Dept. HTL has been very responsive to our needs/problems. They have always delivered as promised. They have also delivered when not asked. -- Jack Cates, Captain, Spokane Fire District #9. No problem with the product and questions directed to company representative have been handled in a highly professional manner. -- Pat Dent, Batt. Chief, Newport News Fire Dept. |